FAQ
Frequently Asked Questions
Are your supplements safe?
Yes. All of our supplements are hand-selected by our medical team and meet high standards for safety, quality, and effectiveness. We only offer products we confidently recommend to our patients in the clinic.
Do I need to be a patient to order?
Nope! While our supplements are used in personalized wellness plans for our patients, they are available for anyone to purchase and use as part of a self-guided wellness journey.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times may vary by location, but most orders arrive within 3-5 business days.
Do you offer international shipping?
At this time, we are only shipping within the United States. We’ll update our site if international options become available.
What’s your return policy?
For safety and quality control, we do not accept returns on opened supplements. If your product arrived damaged or incorrect, please contact us within 7 days of receiving it, and we’ll make it right.
How do I know which supplement is right for me?
Each product page includes information on benefits, usage, and key ingredients. If you’d like personalized recommendations, we encourage you to book a consultation with our clinic team.
Are your supplements medical grade?
Yes. We only carry high-quality supplements that meet medical-grade standards. These are the same products we use in our in-clinic wellness protocols.
Can I use HSA/FSA funds to purchase supplements?
Some supplements may be eligible for HSA/FSA reimbursement depending on your provider. We recommend checking directly with your HSA/FSA plan administrator.
Do you offer bundle discounts or subscriptions?
We’re working on offering bundle deals and subscription options to make staying healthy even easier. Stay tuned—or sign up for our email list to be the first to know!